為避免雙方發生爭議，當顧客收到商品後，請即時檢查商品是否完整。如發現有問題，顧客可在簽收商品後的48小時內，清楚拍下該件商品有問題的部分及包裝袋上的標籤，連同訂單編號及商品編號，以電郵方式上傳到info@groundwork.com.hk . 經Groundwork簽收商品並作進一步評估以確定商品是否是有缺陷的。正常磨損導致的損壞商品是不被視為有缺陷的。如果確定商品是有缺陷的，我們便會為顧客進行退換貨處理。所有訂單一經確認，將不可作任何更改。
3. 與訂購之尺碼不同(例如: 訂購M碼，收到的是S碼)
In order to prevent disputes, customers are recommended to check the good(s) upon receipt. If there are any quality issues, please report to us by emailing to firstname.lastname@example.org within 48 hours with the followings attached: clear photo of the good(s) and it’s label, order number and product code. Customers are required to take photos which show the defects or other product problem(s) for our initial verification. After Groundwork examinated and once we confirmed it meets the Return Policy, we will arrange returns immediately. All orders are confirmed, will not be making any changes.
Goods can be returned based on below conditions:
1. Good(s) with damages
2. Items are different from the photos shown in the website (with reasonable explanation)
3. Size is difference (e.g. received size S while you ordered size M)
4. A size tolerance exceed 2cm
5. Wrong item(s) distribution
Groundwork will be paying for the return shipping fee when refund / exchanged is accepted.
Exchange applications are only accepted for the same style and color of the product. Any re-order of “out of stock” items, Groundwork will refund the exact amount of price purchased.
The following reasons are not accepted for returns:
1. Washed or worn items, or items that have been damaged by your usage
2. Items lacking original labels, price tags and packaging.
3. Items lacking accessories that were sold together with the original product
4. Merchandise that exceeded the returns timeframe
5. Stock matching period is too long
6. Request refund for the rest of items, of the order which contained item(s) are out of stock
7. Delivery delayed due to courier’s issue
8. Reason of “Items’ color, model and size cannot be amended of paid order”
9. Subjective reason(s): minor stains; un-sewed thread; tiny pieces shed in leather products; materials used is different from expectation; unsatisfied with the appearance once wearing.
10. Artificially damaged
11. After the examination on the item(s), the reported problem(s)/defects has NOT be found or it does not included in our Return Policy
12. Item(s) are failed to return to us within 48 hours after exchange request is approved
13. Request our staff to collect the returned item(s) personally from a specific address
14. Pilling or neps appeared because of friction for knits
Due to following reasons, we will not arrange any returns as they are not regarded as quality problems
1. Color Discrepancy: Products’ color might be slightly different when viewing by various monitors. Individual perception of color and the lighting during photographing will also affect the products displayed in the pictures. Kindly refer to the actual product for the color definition
2. “Product details” pages provide a standard figure size / physical measurements for your reference; since manual measurement, different batches or individual standard measurement methods and other reasons, may be slightly different from your measurement results.
3. Please check the product and try on promptly whether it is in good condition, request returns promptly if necessary. For quality problems, product(s) cannot be returned if it is received for more than a month. For cotton products, it may cause deformation since tried on, therefore it cannot be returned according to the standards.
4. Some special production process or old retro design will exist thus they do not belong to quality problems.